Contact Us
We Are Here for You.
At Itminan Essential, we believe great customer service is just as
important as great products. Whether you have a question
before you order, need an update on your delivery, or want
to report an issue — we are here, and we are listening.
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GET IN TOUCH
Email: itminanessentials@gmail.com
Location: Multan, Pakistan
Business Hours:
Monday to Saturday — 9:00 AM to 8:00 PM (Pakistan Standard Time)
Sunday — 11:00 AM to 5:00 PM (Pakistan Standard Time)
We aim to respond to all email inquiries within 24 hours
during business hours. For urgent matters, WhatsApp or a
direct phone call is the fastest way to reach us.
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HOW WE CAN HELP YOU
Our support team can assist you with:
Order Status & Tracking
— Find out where your order is and when it will arrive.
Returns & Refund Requests
— Initiate a return, ask about eligibility, or follow up
on a submitted request.
Damaged or Incorrect Items
— Report an issue with your order and get it resolved
quickly.
Pre-Order Product Questions
— Not sure if a product is right for you? Ask us before
you order.
General Feedback & Suggestions
— We genuinely want to hear from you. Good or bad,
your feedback helps us improve.
Complaints
— If something did not go the way it should have, tell
us. We will make it right.
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BEFORE YOU REACH OUT
For order-related queries, having the following ready will
help us serve you faster:
- Your full name
- The phone number used when placing your order
- A brief description of your issue or question
This helps us locate your order immediately and respond
without unnecessary back-and-forth.
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RESPONSE TIME COMMITMENT
Email: Within 24 hours on business days.
Weekend emails may be addressed on
the next business day.
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We post new arrivals, viral product picks, and customer
favourites regularly. Turn on notifications so you never
miss a trending product.
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Itminan Essential — Shop What's Trending.
Multan, Pakistan
itminanessentials@gmail.com